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How will Automation Impact Restaurant Operations?

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Automation is here to help. Are you ready for it?

It comes in many forms - robots that wash dishes, kitchen sensors that help restaurants adhere to safety standards, and software that can automate scheduling and optimize food service spend. In the next two to five years, automation will help restaurants remain competitive amidst so much industry change. Restaurants are asking, what are some attainable first steps to finding a solution that is both accessible and impactful for our business? And how will all of this affect our staff and customers?

Insight:

Automation = Process + Technology

Insight:

Automation = Process + Technology

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Replace: Remove the need for human employees altogether; best suited for quick service restaurants looking to improve efficiency and reduce costs. e.g. kiosks take orders at McDonald’s.

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Augment: Specific tasks are automated to work alongside and aid human staff. e.g. Penny the Robot assists busy servers.

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Repurpose: Automation takes over one job but creates another. e.g. Creator Burger, removes the need for a chef but now requires staff to monitor, refill, and maintain the machine.

Insight:

Automation is great for repetitive tasks, precision, hygiene, and efficiency.

IN CONCLUSION...

Whether they’re seeking to mitigate costs, uncover new opportunities, or better meet the needs of their customers, we believe that automation holds a huge amount of promise in helping restaurants of all sizes succeed; we think automation can enhance--not replace--the human touch a restaurant requires.

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